Privacy Policy 

Last updated 3rd November 2024

 

Introduction

 

Welcome to The Creative Cove ("Company," "we," "our," "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose and safeguard your data when you visit our website https://www.thecreativecove.net (the "Site") or use our services (the "Services"). By using our Site and Services, you agree to the terms of this Privacy Policy.

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Information That We May Collect

 

 

Personal Information:

When you use our Site or Services, we may collect personal information that you voluntarily provide to us, including but not limited to your name, email address, phone number and any other information you provide through forms or communications with us.

 

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Usage Data:

We may collect information about your interaction with our Site, such as your IP address, browser type, operating system, pages visited and the time and date of your visits. This helps us understand how users interact with our Site and improve their experience.

 

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Cookies and Tracking Technologies:

We use cookies and similar technologies to collect data about your browsing behaviour. For more details on our use of cookies, please refer to our Cookie Policy which is displayed on this page.

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How We May Use Your Information:

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We use the information we collect for various purposes, including:

 

To provide, operate and maintain our Site and Services.

 

To improve our Site, Services and customer support.

 

To send you updates, newsletters and promotional materials (if you have opted in to receive them).

 

To respond to your inquiries and process your requests.

 

To analyse usage patterns and enhance the functionality and performance of our Site.

 

To ensure compliance with legal obligations and protect our rights and interests.

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How We May Share Your Information

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We may share your information in the following circumstances:

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Service Providers:

We may disclose your information to third-party service providers who perform services on our behalf, such as website hosting, analytics and marketing services. These providers are obligated to protect your data and use it only for the purposes for which it was disclosed.

 

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Protection of Rights:

We may disclose your information to enforce our Terms and Conditions and protect our rights, property, safety or that of our users or others.

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Data Security

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We implement reasonable security measures to protect your information from unauthorised access, use or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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Your Data Protection Rights

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Depending on your location, you may have the following rights regarding your personal information:

 

Access:

You have the right to request access to the personal information we hold about you.

 

Correction:

You can request that we correct any inaccuracies in your personal information.

 

Deletion:

You may request the deletion of your personal information, subject to certain legal exceptions.

 

Objection:

You can object to the processing of your personal information under certain circumstances.

 

Restriction:

You may request the restriction of processing your personal information in certain situations.

 

Data Portability:

You have the right to receive your personal information in a structured, commonly used format and to transmit it to another data controller. To exercise these rights, please contact us.

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Third-Party Links

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Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.​​​​​​​​

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Cookies Policy 

Last updated 3rd November 2024

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Cookies. What are they?

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Like most professional websites, this site uses cookies, which are small files downloaded to your computer, to enhance your browsing experience. This page explains the information collected by these cookies, how we use them and why storing cookies is sometimes necessary.

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How do we use Cookies?

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We utilise cookies for several purposes. In most cases, there are no industry-standard methods to disable cookies without entirely impairing the functionality and features they provide to this site. Therefore, it is advisable to keep all cookies enabled unless you are certain you do not need them, as they may be essential for services you rely on.

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Disabling Cookies

 

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You can block cookies by modifying your browser settings (consult your browser’s Help section for guidance). Keep in mind that disabling cookies may disrupt the functionality of this site and many others you visit. Turning off cookies often leads to the loss of specific features and site functionalities. For this reason, it is advisable to keep cookies enabled.

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Changing your Cookies preferences

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You can manage your cookies preferences directly on our website by using the widget located on the left side of the screen. By clicking on this widget, you'll have the option to adjust your cookie settings according to your preferences. This allows you to enable or disable specific types of cookies and tailor your browsing experience to your needs

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The Cookies that we set

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Our site provides newsletter and email subscription services and cookies may be employed to track your registration status and manage notifications that are relevant only to subscribed or unsubscribed users.

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Additionally, when you submit information via forms, such as contact, cookies may be used to store your details for future communication.

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Third-Party Cookies

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In some instances, we utilise cookies from reputable third parties. The section below provides information about the third-party cookies you may encounter on our site.

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We employ Google Analytics, a leading and trusted analytics tool, to analyse how you interact with our site and identify opportunities for improvement. These cookies can track metrics such as your visit duration and the pages you view, which helps us create more engaging content.

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For more details on Google Analytics cookies, please refer to the official Google Analytics page.

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Additionally, third-party analytics tools are used to measure and evaluate site usage, enabling us to enhance your experience. These cookies collect data on aspects such as time spent on the site and page views, informing our efforts to improve the site’s functionality and content.

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More Information​

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We trust this information has provided clarity. As previously mentioned, if you're uncertain about the necessity of certain cookies, it's generally advisable to keep them enabled to ensure that all features on our site work as intended. Should you need further assistance or additional details, please don't hesitate to reach out to us.

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Changes to These Policies

 

We may update this Privacy Policy & Cookie Policy from time to time.

 

Any changes will be posted on this page with an updated revision date. We encourage you to review these Policies periodically to stay informed about our practices.

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If you have any questions or concerns about these Policies or our data practices, please contact us:

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The Creative Cove Limited

Unit 19

Trident Industrial Estate

Blackthorne Road

Poyle, Berkshire

United Kingdom, SL3 0AX

 

london@thecreativecove.net

+44(0)7523 326 780

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Terms & Conditions 

Last updated 3rd November 2024

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Acceptance of Terms

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By accessing and using our website, you agree to comply with these Terms and Conditions. If you do not agree to these terms, please do not use our website

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Use of Website

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Permitted Use: You may use our website for lawful purposes only. You agree not to use our site for any illegal activities, including but not limited to unauthorised access to our systems, distributing malicious software or infringing on the rights of others.

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Content on Website

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Ownership: All content on this website, including text, graphics, logos and images is the property of The Creative Cove or our content suppliers and is protected by intellectual property laws.​​

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Links to Other Websites

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Our website may contain links to third-party websites. These links are provided for your convenience and The Creative Cove is not responsible for the content or accuracy of these third-party sites.​​​

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Limitation of Liability

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Regardless of other terms in this agreement, neither party limits or excludes liability for death or personal injury caused by negligence, for fraud or for any other liability that cannot be legally excluded or limited.

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Neither party will be liable to the other for:

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Lost revenue

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Loss of profits, business or contracts

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Loss of anticipated savings

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Loss or corruption of software, data or information

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Damage to goodwill or Any indirect or consequential loss, whether or not such loss was foreseeable or previously discussed.​​

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General Company Policy

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We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Continued use of the website after such changes constitutes your acceptance of the new Terms.

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Services Offered

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The Creative Cove ("Company", "we", "us", "our") offers a range of digital marketing services including, but not limited to:

 

Website Design, Development and Management

Social Media Marketing

Content Marketing

Email Marketing

Presentation, Flyer and Brochure Design

SEO (Search Engine Optimisation)

Videography

Photography

Video Editing

3D Animation

Graphic Design

Motion Graphics

Social Display Advertising

 

The specific services provided to a client will be detailed in a separate contract or proposal.

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Client Responsibilities

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The client shall where appropriate and to the extent reasonably available provide all reasonable facilities and assistance (including use and access to its and any third party’s Intellectual Property Rights) necessary to enable The Creative Cove to provide the services.

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The client shall ensure that The Creative Cove is provided with full necessary access to such locations within the client premises as The Creative Cove may reasonably require.

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The client shall provide The Creative Cove with relevant information concerning the client operations and activities to the extent reasonably required to enable The Creative Cove to provide the services.

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Confidentiality & Publicity

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Mutual Confidentiality: Both The Creative Cove and the client agree to keep all confidential information shared during the relationship private. Confidential information includes trade secrets, business strategies, marketing plans and other proprietary data.

 

Each Party shall, during the term of this Agreement and thereafter, keep confidential and shall not use for its own purposes, nor without the prior written consent of the other disclose to any third party, any and all Confidential Information, unless such information is public knowledge or already known to such party at the time of disclosure or subsequently becomes public knowledge other than by breach of this Agreement or subsequently comes lawfully into the possession of such party from a third party.

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Neither Party shall make any announcement relating to this Agreement or its subject matter without the prior written approval of the other Party except as required by law or regulatory authority.​​

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Duration of Confidentiality: The obligation to maintain confidentiality extends beyond the termination of this agreement. Both parties agree that confidentiality obligations shall remain in effect for a period of three (3) years following the termination of this agreement. During this time, neither party shall disclose, use or permit the use of any confidential information for any purpose other than as expressly permitted under this agreement.

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Intellectual Property Rights

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All Intellectual Property Rights in or arising out of or in connection with the services (other than Intellectual Property Rights in any materials provided by the client) shall be owned by The Creative Cove until the client has paid all invoices as set out in the proposal or contract.

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Until all invoices are paid The Creative Cove grants to the client or shall procure the direct grant to the client of a fully paid-up, worldwide, non-exclusive, royalty-free perpetual and licence during the term of the Agreement to use the IPRs in the services but that licence shall terminate when this Agreement terminates and/or if any invoices are not paid by the relevant due date.

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The client shall not sub-license, assign or otherwise transfer the rights granted in this clause.

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The client grants The Creative Cove a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials provided by the client to The Creative Cove for the term of the Agreement for the purpose of providing the services and any other services to the client.

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Insurance

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Such insurance policies shall be maintained with reputable insurance companies and if requested by the client evidence of such policies being in effect and of the payment of relevant insurance policy premiums shall be submitted to the client for its inspection.

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Termination of Services

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Termination by Either Party: Either party may terminate the agreement or service with a formal written notice, provided via formal email or letter, at least 30 days prior to the termination date.

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Early Termination: If the client elects to terminate the agreement or service before its agreed-upon completion date, applicable fees may apply.

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Payment Upon Termination: Upon termination, the client is required to pay for all services rendered up to the termination date, including any work in progress.

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If either party seriously or repeatedly fails to fulfil their obligations under this agreement, they will be given written notice of the issue. If they don’t fix the problem within 30 business days, the agreement can be ended with formal written notice.

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This agreement can also be ended by either party if any of the following situations happen to the other party (or any similar situation in a different country than England):

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A plan is proposed to manage debts or create an arrangement with creditors.

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A petition is filed to liquidate the company (and it’s not dismissed within 14 business days) or an application is made for an administration order, a provisional liquidator or a creditor’s meeting is arranged.

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A receiver or similar officer is appointed over part or all of the business or assets.

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The party is or becomes insolvent as defined by the Insolvency Act of 1986.

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If this agreement ends for any reason:

 

Any money owed to the client or The Creative Cove must be paid immediately, without any deductions.

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The Creative Cove must immediately return all physical property and confidential information belonging to the client and the client must do the same for The Creative Cove property and information.

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The Creative Cove must deliver to the client all specifications, programs (including source codes) and any documents related to the deliverables up to the date of termination, whether they are complete or not.

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All intellectual property rights (IPRs) of the client in these materials will remain with the client.

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Both parties must stop using each other’s confidential information and IPRs.

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Each party must, at their choice, either return or destroy all records, documents, data and any other information they received from the other party. Upon request, a director must confirm in writing that this has been done.

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Ending the agreement doesn’t affect any rights or actions already in place.

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Certain terms, especially those related to confidentiality, will continue to apply even after the agreement ends.

 

 

Charges & Payment Terms​

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In return for the services provided by The Creative Cove under this agreement, the client will pay the fees outlined in the proposal or contract.

 

Service Fees: Fees for the services will be outlined in the proposal or contract. All fees are invoiced in GBP (Great British Pounds) and payments are due within 15 days from the invoice date, unless otherwise specified.​​

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Additional Fees: The client is responsible for any additional costs incurred during the service, including but not limited to images and revisions.​​

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Unless specifically stated otherwise, all fees are listed without VAT (if applicable).​​

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The Creative Cove will send invoices at each stage defined in the proposal or contract. Each invoice will include the necessary details and be sent to the address provided by the client. Upon ending this agreement, The Creative Cove will submit any final invoices for the remaining services as outlined in the proposal or contract.

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Late Fee: The client must pay a correct invoice, submitted in line with this clause, within 15 business days from when it’s received. If any invoice is not paid on time, The Creative Cove may pause any further services or suspend all services. A late fee of 8% above the Bank of England base rate will be applied to any overdue invoices and calculated by day from the due date until paid.​​

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Payment Plans

 

If you have selected a payment plan, you are required to complete the full amount as outlined in the agreed-upon instalments. Should you choose to cancel services prior to fulfilling the payment plan, a cancellation fee of 15% of the remaining balance will be applied. By opting for a payment plan, you agree to these terms and any failure to meet the payment obligations may result in suspension or termination of services until the outstanding balance is fully paid.

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Payment Methods

 

We accept payments via Debit/Credit Card or Bank Transfer.

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Refund Policy

 

Non-Refundable Payments: All payments made by the client are non-refundable, except where explicitly stated otherwise in the proposal or contract. Should the client terminate services early, the client remains liable for payment of all work completed up to the termination date.

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Charge Disputes: Any disputes concerning charges must be submitted in writing by formal email or letter within seven (7) business days of the invoice date. Failure to submit a dispute within this period constitutes acceptance of the charges.

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Taxes and Bank Fees: The client is solely responsible for any applicable taxes, bank fees, duties or levies imposed by relevant authorities in relation to the services provided by The Creative Cove.

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Amendments and Adjustments: The Creative Cove reserves the right to amend or adjust this policy as needed.

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Governing Law

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These terms and all related matters will be governed by and construed in accordance with the laws of England, United Kingdom without regard to its conflict of law provisions. Any disputes arising from these terms will be resolved in the courts of England, United Kingdom.

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Entire Agreement

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This agreement, the schedules and the documents annexed to it and referred to in it contain the whole agreement between the parties relating to the subject matter hereof and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter.

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Each party acknowledges that, in entering into this agreement, it has not relied on and shall have no right or remedy in respect of, any statement, representation, assurance or warranty (whether made negligently or innocently) other than as expressly set out in this agreement but nothing in this clause shall limit or exclude any liability for fraud.

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Variation

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No variation or alteration to this agreement shall be effected unless in writing and signed by the client and The Creative Cove and expressly identified as a variation or alteration of this agreement.

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Severability 

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If any of the provisions of this agreement is judged to be invalid, illegal or unenforceable, the continuation in full force and effect of the remainder of this agreement will not be prejudiced but such provision will be deemed modified to the extent necessary in the court’s opinion to render such term or provision enforceable and the rights and obligations of the parties will be construed and enforced accordingly, preserving to the fullest permissible extent the intent and agreements of the parties as set out herein.​

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Waiver 

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No forbearance or delay by either party in enforcing its respective rights will prejudice or restrict the rights of that party and no waiver of any such rights or of any breach of any contractual terms will be deemed to be a waiver of any other right or of any later breach

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Relationships of the parties

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The relationship between the client and The Creative Cove is that of the purchaser and service provider. Nothing in this agreement is intended to create a partnership or joint venture of any kind between the parties or to authorise either Party to act as an agent for the other. Save where expressly so stated in this agreement neither party will have authority to act in the name of or on behalf of or otherwise to bind the other.​

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Assignment & Subcontracting

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The Creative Cove shall not assign, transfer, charge or deal in any other manner with this agreement nor any rights or obligations under it or purport to do any of the same, nor sub-contract any of its obligations under this agreement to any third party without the prior written consent of the client, such consent not to be unreasonably withheld or delayed.

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The client may at any time assign, transfer, charge, mortgage, subcontract or deal in any other manner with all or any of its rights or obligations under this agreement.

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Third-Part Rights

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Unless specified otherwise in this agreement a person who is not a party to this agreement shall not have any rights under or in connection with it. The agreements (Rights of Third Parties) Act 1999 shall not apply to this agreement.

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Contact Us

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If you have any questions or concerns about our Terms and Conditions, please contact us at:

 

The Creative Cove Limited

Unit 19,

Trident Industrial Estate,

Blackthorne Road,

Poyle, Berkshire

United Kingdom, SL3 0AX

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london@thecreativecove.net

+44(0)7523 326 780

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